A brownout can leave a service technically available while the user’s task becomes slow, intermittent or unusable. Once you identify where the uncertainty or weakness sits, the next decision becomes clearer.
This worksheet gives your team a simple way to capture one gap, the condition you need to reach, the next action, the people who need to be involved and the evidence that will show the issue is addressed.
Complete it in about 5–10 minutes, then use it to bring the right stakeholders into the next conversation.
Start Here
Download the Gap-to-Action Worksheet
Editable Word document. Complete it for one critical task, save your responses and share it with the people who need to participate in the next step.
Download the Gap-to-Action Worksheet
One critical task, one meaningful gap
The worksheet keeps the focus on one critical external-facing task and one meaningful gap.
- Define the critical external-facing task.
- Identify the most important unknown, assumption or weakness affecting it.
- Describe what needs to be true instead.
- Define one next action to verify, test or change.
- Identify the people who need to be involved.
- Define the evidence that will show the gap has been addressed.
Bring the Right People In
Use the Gap to Start the Next Conversation
The Internal Alignment Brief helps you summarize the critical task, what you know, what remains uncertain and the decision the broader team needs to make.
Open the Internal Alignment Brief
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